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7 Easy Ways to Build a Better Landlord-Tenant Relationship

By Kaycee Jackson

The relationship between a tenant and landlord can substantially impact the renting experience. While an unpleasant dynamic can cause the lease term to feel challenging to deal with, a healthy one can mean long-term success for your rental business.

In this article, we share the importance of a healthy landlord-tenant relationship and seven easy ways to help you be an awesome landlord.  

The Importance of Healthy Landlord-Tenant Relations

Having a good relationship with your tenants can make the renting process pleasant for all parties. As a landlord, you can have peace of mind knowing that the tenant will respect your property and policies. It can also reduce the chance of late rent payments, rental arbitrage, property renovations, and more without first consulting you. 

A strong landlord-tenant relationship can reduce turnover and vacancy rates as well. Your tenant may be more likely to renew their lease and leave positive reviews on their experience to help attract prospective tenants in the future.

Your tenants can also benefit from a good relationship as well. They’re more likely to feel comfortable and confident enough to raise concerns immediately. Situations where this would be relevant include not being able to pay rent on time or if property damage occurs. 

How to Build a Strong Landlord-Tenant Relationship

A strong landlord-tenant relationship doesn’t just happen naturally, so both parties will need to put effort. Here are some steps landlords can take to foster a healthy dynamic with their tenants. 

1. Screen Your Applicants

Screening your applicants is the first step to finding a tenant who can pay rent and will take care of your property. To help you find your next tenant, you can use Avail to request a rental application and comprehensive online tenant screening reports, such as tenant background checks, TransUnion credit reports, and eviction records.

With a better understanding of your prospective tenant, you can feel confident about handing over the keys to your property.

2. Make A Good First Impression

Once you’ve found your next tenant, focus on making an excellent first impression to set the tone of the relationship. An easy way to do this is by sending a tenant welcome letter to celebrate the occasion and help make the moving process easier. This letter will also help them feel invited to your rental, share your contact information, answer common questions about the property, and more.

Furthermore, take the time to complete a rental property walk-through checklist with your tenant. It will also show the tenant that you mistakenly don’t want to hold them responsible for any pre-existing property damage.  


3. Provide Clear Expectations

Setting clear expectations that are outlined in the lease agreement can reduce the chances of unwanted behavior such as late rent, noise complaints, and more. Outline your policies on rent collection, pets, excessive noise, and the steps you will take in the case of a lease violation.

If you aren’t sure how to start writing your own contract, Avail offers lawyer-reviewed and state-specific rental lease agreement templates that include locally-required clauses, disclosures, and attachments. . You can also add lease amendments to an existing lease to ensure you’re always protected during the lease term. 

4. Communicate Well

Clear expectations are ideal, but effective communication is necessary for healthy landlord-tenant relationships. One key to communicating well is giving your tenant flexible means of reaching you. Sharing a contact telephone number and email address can give your tenants the confidence to ask for clarification rather than incorrectly assuming because you’re difficult to reach.

Effective communication between landlords and tenants may call for understanding. Taking the time to clarify information for your tenant can build trust and rapport, leading to a healthy relationship. 

5. Offer Convenient Solutions

A convenient solution for your tenant’s pain points is bound to be appreciated. Finding the ideal tool for the job may help improve your relationship with your tenants.  

For example, consider using a rent collection app rather than requesting a mailed paper check to collect rent. Tenants can schedule upcoming payments, report on-time rent payments to a credit bureau, split rent with roommates,  and receive automated rent reminders. 

Additionally, landlords can seamlessly manage maintenance requests with a maintenance tracker. Tenants can submit tickets through their account, while photo sharing and in-app messaging can help you understand the issue without needing to visit the property. Once the situation is resolved, mark the ticket accordingly so your tenant can quickly know the status of the ticket.

6. Stay Organized

Tenants will appreciate a reliable landlord, and one way to show this is to stay organized. Staying organized is essential to managing your rental properties and will help you be a great landlord to tenants. That’s why you should keep your rental resources in one convenient place. 

With a property management software, you can easily manage multiple aspects of your rental business. Landlords and tenants can access the lease agreement online to easily review rules and expectations. Landlords can also easily view open maintenance tickets and confirm whether a tenant is late on rent or not.  

Responding to your tenants’ inquiries promptly and accurately reflects well on you as a landlord, so prioritize staying organized.


7. Be Professional

Being professional can help build a sense of respect between yourself and your tenants. Your rental business is just that — a business. Conducting yourself professionally is integral to your success, and your tenants are likely to return the courtesy if they feel the respect and professionalism you offer them.

Professionalism comes in many forms. Some basic steps include using appropriate language when speaking to tenants, responding to issues as soon as they’re reported, and avoiding unannounced visits. Additionally, staying aware of local landlord-tenant laws can improve your tenants’ renting experience since they won’t have to stress about potential legal issues.

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